HELP CENTER
Quick answers to your questions
We have grouped the questions you may have while using UDENTIVA into categories. If you can't find what you're looking for, our support team is just a message away.
Start
The first steps from setup to first use.
How do I get started with UDENTIVA?
Your account is opened after the demo call; most clinics start using it actively within 24 hours. Our team accompanies you through setup and initial configuration.
How do I migrate my existing data?
Your patient and appointment data is migrated free of charge from Excel or any other software you use. Our team manages the migration process; AI-assisted migration is usually completed within 1 week.
How do I train my team?
We train your team at setup. Thanks to the clean interface, daily tasks are learned quickly; our support channels stay open whenever needed.
Is hardware or installation required?
UDENTIVA is cloud-based; it runs in the browser. You don't need to install a separate server, and updates arrive automatically.
How many users can I define?
User and chair scope is set by your plan. By assigning each user a role-appropriate authorization, you control who can see what.
Patients & Appointments
The heart of daily operations: the patient file and the calendar.
What is kept in the patient file?
Demographics, medical history, allergies, treatment history, digital consent, documents and linked X-rays/clinical photos are gathered in a single record.
How do I prevent double booking?
The smart calendar plans by doctor and chair and systematically blocks a second appointment in the same slot.
How does the automatic reminder work?
Automatic SMS reminders are sent before the appointment; you can see unconfirmed appointments with a single filter and confirm them proactively.
What is the waitlist for?
Instead of leaving a canceled slot empty, you preserve occupancy by notifying a suitable patient from the waitlist.
How do I create a treatment plan?
You create a staged treatment plan on the FDI tooth chart (odontogram) and manage prescriptions and consents digitally.
Collections & Invoicing
See exactly where the money is at any moment.
Can I create an installment payment plan?
Yes. You prepare the treatment quote and define an installment payment plan for the patient; who pays what and when is clear from the start.
Is there a risk of double charging?
No. Thanks to the idempotent collection architecture, the same payment is never recorded twice; end-of-day reconciliation stays consistent.
Can I use e-Fatura?
Yes. Billing is e-Fatura-ready, connects to your accounting via the GİB adapter, and runs independently of collections.
How do I track open balances?
From the accounts screen you monitor patient and supplier balances, open amounts and payment plans in real time.
How is end-of-day reconciliation done?
The day's collections are gathered on a single screen; you close the day consistently and see the cash register clearly.
Multi-Branch & Authorization
Manage multiple branches from a single center without losing control.
Can I see all branches on a single panel?
Yes. Head office monitors all branches from a single screen and evaluates them side by side with comparative reports.
Do users see only their own branch?
With branch-based authorization, each user sees only the data of the branch they're authorized for. This is critical both for operational clarity and for KVKK compliance.
How does the shared catalog work?
Service names, codes and price logic are defined from a central catalog; this keeps reports comparable across branches.
Is it hard to add a new branch?
No. Thanks to the multi-tenant architecture, you add a branch without changing the system, only by upgrading your plan.
How do I compare branches?
You see metrics like occupancy, collections, no-shows and doctor productivity side by side per branch.
স্বাস্থ্য পর্যটন
Questions specific to international patient operations.
Which languages are supported?
The patient portal and health tourism flows support a wide range of languages; the patient follows the process in their own language.
How do I track international leads?
All leads are gathered in a single pool; you see which lead is at which stage and convert them without losing any.
How do I prepare an international quote?
You prepare currency- and package-based quotes quickly and transparently, and deliver them to the patient in their own language.
Is there travel and accommodation coordination?
It combines transfer, accommodation and the appointment calendar on a single timeline, letting you present the patient a clear plan.
How does post-treatment follow-up work?
After the patient returns to their country, you continue remote check-ups, care guidance and satisfaction follow-up.
Security & KVKK
Health data is sensitive; UDENTIVA puts this at the center of the architecture.
Is my data kept separate from other clinics?
Yes. Each clinic's data is technically isolated from the others; one clinic's data is not visible to another.
How does access control work?
Access is role-based; each user sees only the data they're authorized for. Critical fields are masked.
Are the actions taken logged?
Yes. Important actions are kept in an immutable audit log.
Is data encrypted and backed up?
Yes. Data is encrypted and backed up regularly.
Are KVKK agreements provided?
Yes. The KVKK, Data Processing and Service Provider agreements are completed with wet signatures; these are the mandatory contracts required by regulation.
Account & Support
Your account, your plan and your support channels.
How do I change my plan?
You upgrade or downgrade your plan at any time; your data and settings are preserved.
How do I reach support?
Depending on your plan you get email, priority or SLA-covered support. On the Enterprise plan you have a dedicated account manager.
Can I stop the service?
Yes. There is no commitment period; you can stop using it at any time without notice.
What happens to my data if I stop?
We help you export your data; your data belongs to you.
How do I report my issue?
You can send us your request through our support channels; our team responds as soon as possible.
Didn't find what you were looking for?
Our support team is ready to answer your questions.
Contact Support