Email & Anti-Spam Policy

UDENTIVA fully complies with KVKK and anti-spam principles in every email it sends. This policy clearly explains which emails are sent and how the system technically prevents spam.

Zero-spam commitment

No clinic can send bulk email without permission or consent through UDENTIVA. This isn't a statement of intent; the system blocks it technically. A request to send bulk email to a recipient without an explicit consent record is rejected at the send stage.

Two types of email

UDENTIVA sends only two types of email. The distinction between them determines whether consent is required.

Transactional email

Password reset, account activation, single-use (magic) links and system notifications. Sent to the clinic's OWN user for account security and the operation of the service.

No consent required — performance of the contract

Bulk / marketing / patient email

An informational, reminder or campaign email sent to a patient or external address. Explicit CONSENT (KVKK consent) from the recipient is REQUIRED for such sends.

If there's no consent, the system REJECTS the send

Technical assurances

Anti-spam principles aren't just on paper; they're built into the system's code.

Consent gate

Bulk email to an address without a granted consent record is blocked and marked as "blocked." Sending without consent is not possible.
Full record

EVERY email sent is permanently recorded with a unique identifier (UUID). Who sent to whom, when and of what type — everything is auditable.
No double sends

Each email is sent only once (idempotent). Even with a network repeat or a double click, the same email never lands in the recipient's inbox twice.
Single-use, time-limited links

Password reset, account activation and magic (single-use) links are short-lived and can be used only once; an expired link is invalid.
Transparency

Every email contains a link to the relevant clinic's contact page. The recipient always knows which clinic the email came from and how to reach it.
Consent withdrawal

The recipient can withdraw consent at any time. After withdrawal, no bulk email is ever sent to that address.

Clinics' obligation

Through UDENTIVA, clinics may only send bulk email to people from whom they've obtained explicit consent. Attempting bulk sends without consent and acting against anti-spam principles leads to account suspension.

Abuse report

If you receive a spam or suspicious email you believe was sent through UDENTIVA, please report it to us via our contact page. We review every report carefully and take the necessary action. Report it →

Have a question about our email policy?

Our team is here to help with our anti-spam principles, the consent flow, or an abuse report.

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